Services

Customer Care

Softrax customer care professionals are dedicated to resolving all categories of technical issues for customers enrolled in the Softrax software maintenance program. Customer care engineers have expert knowledge of our products and participate regularly in training classes to continually enhance their skills.

All customer phone calls and e-mails are answered as quickly and thoroughly as possible. In many circumstances, our customer care department is able to resolve issues during a single return phone call. Customers can follow the progress of open call tickets, or log new support issues, 24 /7 via the Softrax Customer Care Website, a password-protected private extranet accessible to Softrax maintenance customers through www.softrax.com. Customer care services are also accessible by e-mail at support@softrax.com.