Customer Care
Softrax customer care professionals are dedicated to resolving all categories of technical issues for customers enrolled in the Softrax software
maintenance program. Customer care engineers have expert knowledge of our products and participate regularly in training classes to continually enhance
their skills.
All customer phone calls and e-mails are answered as quickly and
thoroughly as possible. In many circumstances, our customer care department
is able to resolve issues during a single return phone call. Customers
can follow the progress of open call tickets, or log new support issues,
24 /7 via the Softrax Customer Care Website,
a password-protected private extranet accessible to Softrax maintenance
customers through www.softrax.com.
Customer care services are also accessible by e-mail at support@softrax.com.
