AFS Financial Solutions

CUSTOMERS

Services

Softrax delivers unparalleled expertise and experience

About Softrax Corporation

Customer Care

Softrax customer care professionals are dedicated to resolving all categories of technical issues for customers enrolled in the Softrax software maintenance program. Customer care engineers have expert knowledge of our products and participate regularly in training classes to continually enhance their skills.

All customer phone calls and e-mails are answered as quickly and thoroughly as possible. In many circumstances, our customer care department is able to resolve issues during a single return phone call. Customers can follow the progress of open call tickets, or log new support issues, 24 /7 via the Softrax Customer Care Website, a password-protected private extranet accessible to Softrax maintenance customers through www.softrax.com. Customer care services are also accessible by e-mail at support@softrax.com.

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CUSTOMER PERSPECTIVE

“We’ve been very pleased with the level of expertise and the service we’ve received from the people at Softrax who understand our business and implementation.”

Senior Accountant
Education and Local Government Solutions Vendor

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