Frequently Asked Questions
- What is Softrax and what do you do?
Softrax is a leading provider of enterprise billing and revenue management
solutions that fundamentally change the way companies manage, analyze,
and forecast their revenue.
- How do you see yourself in the competitive landscape,
with solutions like Oracle, Peoplesoft or Microsoft?
These are financial and ERP systems vendors that provide a broad
base of solutions to many types of companies. We view their systems
in many cases as being complementary to Softrax. Several ERP or
financial application vendors are even Softrax customers, because
they have extremely complicated revenue streams and realize they
need a solution built specifically to address their business' revenue
management requirements.
- Does Softrax do accounting and actually keep the books?
There are many accounting system vendors that provide generic general
ledger or accounts payables software, but they don't incorporate
revenue management functionality into their applications. Softrax
is completely focused on revenue management, i.e. the ongoing process
of generating and automating billing, maintenance renewals, contracts,
licenses and then allocating revenue from complex revenue streams
appropriately. Softrax also enables far greater reporting and forecasting
of bookings, deferred revenue, and revenue backlogs, because revenue
can only be accurately reported on and forecasted if it has been
booked according to all appropriate rules. Typical accounting applications
do not address this need.
- What does it cost to implement a Softrax solution, and
what is the average return on investment for a typical customer?
Softrax Revenue Management Solutions provide a tangible
return on investment. A lot of our customers are estimating
their ROI as a matter of a few months, which is why our product
continues to be so strong in today's environment. The actual cost
of the system varies, depending on selected functionality, number
and type of users, architecture, and existing system integration.
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CUSTOMER PERSPECTIVE
“Softrax enables us to send a single bill that accurately captures all aspects of our relationship with each customer. As a result, we have a highly scalable operation and can efficiently send our customers the right bill, at the right time.”
Paul Sandford
CFO
Global Insight
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