softrax executive team

Executive Leadership Team

Meet Softrax Executive Leadership Team.
Tom Zauli
Tom Zauli

Tom is a graduate of General Electric's Edison Engineering program, avanced courses in Engineering, and business management training programs. He has over 17 years of experience in sales and sales leadership with start-up software companies, including SES, HyPerformix, Parasoft, rPath, and iTKO. Prior to his career in software sales, Mr. Zauli worked as an Electrical Engineer for GE Aerospace, Martin Marietta, and Lockheed Martin.

Tom Zauli
Senior Vice President & General Manager
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Graham Hulme

Graham Hulme has more than 15 years of experience in product management and account management roles at software and technology companies. Mr. Hulme’s background also includes more than a decade of advanced knowledge of billing and revenue requirements. Responsible for the planning and execution of product strategy, Mr. Hulme has managed the successful release of industry leading financial software, including the transition to cloud-based, subscription-model products.

Graham Hulme
Vice President  of Operations
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David Milligan

David Milligan has more than 25 years of experience working in software and technology companies. At SOFTRAX, Mr. Milligan oversees the implementation of products and works with customers to identify optimal solutions for complex business practices. Mr. Milligan and his teams also support sales activity and prospect needs. Mr. Milligan has provided guidance in a variety of roles during his career, including product strategy, services management, operational management as well as cultivation of customer relationships. 

David Milligan
Director of Product Strategy
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Mark Shane

Mark Shane oversees ongoing R&D efforts for SOFTRAX’s billing and revenue management products, bringing over 25 years of development and project management experience to this role. Most recently, he served as Director of Software Development at Massachusetts-based MorphoTrust USA, the leading US provider of identity solutions. Mr. Shane previously held senior technical management positions at a number of US and international companies, including First Data, Way Systems, and CyberNet. Since 1993, he has successfully led DevOps-based projects and product development in areas such as mobile payment, payment security, biometrics, and ID systems.

Mark Shane
Director of Development
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Sarah Saunders

Sarah has been a member of the Softrax team since 1999. Before being named to her current position, Customer Success Manager, she served as Engagement Manager at Softrax. Sarah has years of experience training, implementing and supporting customers. She earned dual degrees in education and sociology from Smith College in Northhampton, MA.

Sarah Saunders
Manager of Customer Success
Scott Burdick
Director of Professional Services
Meet Recurring Revenue Challenges

Subscription revenue and cloud-based services are more popular than ever, but come with their own complexities -- especially when you're supporting legacy customers.

SOFTRAX was one of the first companies to recognize the importance of subscription products and services, and has delivered comprehensive recurring revenue solutions for over a decade.

Learn More